Local Media Hold Dealerships Accountable Using Social Media

May 10

An example of applied social media in journalism to hold bad business accountable.

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Social, meet CRM. CRM, meet Social.

Apr 20

Good seminar at #DD10 Session 110 though Jeff Wyler’s message wasn’t the “destroyer of social media” as expected for a seminar entitled “Likes or Links, Which One Stinks and Why Social Media is BS.”  His  presentation title however, did  result in the packing of the floor at his presentation.  Though it was sort of a “bait and...

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New Key Performance Indicators (KPI’s) for automotive ecommerce

Feb 04

Here are two key performance indicator (KPI’s) to help you manage your automotive ecommerce.  They are: Day /View  Ratio Day/Lead Ratio Fact: I’m an impatient person and it’s Superbowl weekend.  So for now I’m only going to talk only about the Days / View Ratio and explain to you its significance for guiding ecommerce merchandising...

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Knowledge expands as automotive dealer website, web analytics and CRM data integrate.

Aug 23

On behalf of dealers, manufacturers needs to place pressure of ecommerce tech vendors to more closely support third party analytics integration and customization across dealer technologies. An automotive manufacturer that gives the stamp of approval” to any website solution provider needs to push vendors to abandon the virtual service model in favor of an hybrid...

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Average Facebook Fan Worth about $137?

Jul 26

 I’m of the mindset comparing cost metrics to earned $ value of lead type isn’t an apples to apples comparison despite an apparent correlation that social influence marketing may promise low cost/ high impact marketing when effectively planned and executed. After I read what was released of the study in the PDF document, a few questions were raised on my...

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What’s in store for dealers once ADP acquires Cobalt?

Jul 24

With a looming ADP-Cobalt merger, what can we expect in terms of innovation and value?  I cannot be sure. Time will tell.  With Ralph Paglia at the helm of digital strategy at ADP, a man who fights for innovation amid big corporate culture,  a post ADP acquisition of Cobalt seems promising, but can an even larger company re-orient themselves towards innovation? ...

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